03-05-2022 01:44 PM
My Nest Wifi is blinking red, doesn't show up in Home App and won't do a hard reset. I have unplugged, and replugged, tried from other devices, etc. Any suggestions?
03-05-2022 11:48 PM
What the lights mean:
Guide on factory reset:
If factory reset doesn't do anything, the first guide says to contact support.
03-08-2022 05:24 AM
Thank you for sharing these tips. None of the fixes posted on the site worked. I have since been in contact with customer support and my router is officially dead after only 18 months of use?!
03-07-2022 01:06 PM
Hi, spmfigg.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.
03-08-2022 05:25 AM
Yes, I saw his tips and have since been in contact with customer support to no avail?!
03-09-2022 09:23 AM
Hi, spmfigg.
Do you happen to have a case ID number from support? I can look into your case as well and we can dig into things a bit better.
Thanks.
03-09-2022 04:02 PM
Thank you for following up. The case number is 0-8679000032257.
03-10-2022 10:44 AM
Thanks for providing that, spmfigg.
I'll go ahead and look into your situation and see what I can do to help out. I'll let you know when I have more.
Thanks.
05-19-2022 10:25 AM
Hi, spmfigg.
It's been some time since we touched base here. I wanted to check in to see if you were able to get this sorted out with support and to see if things were made right for you. Let me know if you still have an issue here.
Thanks.
05-25-2022 03:47 PM
Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.
06-01-2022 01:58 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks