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Nest Wifi blinking red

spmfigg
Community Member

My Nest Wifi is blinking red, doesn't show up in Home App and won't do a hard reset. I have unplugged, and replugged, tried from other devices, etc. Any suggestions?

10 REPLIES 10

olavrb
Platinum Product Expert
Platinum Product Expert

What the lights mean:

Guide on factory reset:

If factory reset doesn't do anything, the first guide says to contact support.


I don't work for Google.

spmfigg
Community Member

Thank you for sharing these tips. None of the fixes posted on the site worked. I have since been in contact with customer support and my router is officially dead after only 18 months of use?!

Jeff
Community Specialist
Community Specialist

Hi, spmfigg.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

spmfigg
Community Member

Yes, I saw his tips and have since been in contact with customer support to no avail?!

Jeff
Community Specialist
Community Specialist

Hi, spmfigg.

Do you happen to have a case ID number from support? I can look into your case as well and we can dig into things a bit better.

Thanks.

spmfigg
Community Member

Thank you for following up. The case number is 0-8679000032257.

Jeff
Community Specialist
Community Specialist

Thanks for providing that, spmfigg.

I'll go ahead and look into your situation and see what I can do to help out. I'll let you know when I have more.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, spmfigg.

It's been some time since we touched base here. I wanted to check in to see if you were able to get this sorted out with support and to see if things were made right for you. Let me know if you still have an issue here.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks