Nest pro router has no 5ghz

[Gsaio]

Hi, I have nest pro router version 14150.376.32

After software update the router don't work with 5ghz anymore, just 2.4ghz.

Possibly related that I am in Israel not in US, so it think it's not allowed frequency?

Please help. Thanks.

[RXShorty]

Hi @Gsaio 

Never knew Israel had such strict Short Range Radio Devices regulation.
But from the looks of it this could be the issue indeed.

Are you sure 5GHz is not working? Looks like Israel is allowing some 6E frequencies.

[Gsaio]

Hi @RXShorty, thanks for the quick reply.

There is *no* restrictions in Israel, but I saw post on this subject in EU, so it's might be the same..

So it seems like a bug..

I have App that show the 2.4 and 5 with the SSID. And it doesn't show the 5 anymore. Of course it shows other SSIDs.. and show my 2.4.

I have tried factory reset.. nothing works.

Any way to fix it? Original software that come with it was fine..

Possibly some way to trick the SW to think it is in other region?

[AbigailF]

Hey folks,

@RXShorty, appreciate your helpful response. 

@Gsaio, the Nest Wifi Pro router uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Your Nest Wifi Pro router attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately. To confirm, what application are you using to check the 2.4 GHz and 5 GHz band networks?

Best,
Abi

[Gsaio]

Hi Abi, thanks for your info.

I am using WiFi Analyzer App, version 2.1

[Gsaio]

@AbigailF just to be clear, I am quite sure that I saw the 5ghz when first deployed.

And using the WiFi app I can see other mesh 2.4ghz & 5ghz - of course with the same SSID name.

[AbigailF]

Hi Gsaio,

Thanks for the reply. Could you send a screenshot of the WiFi Analyzer app where it only shows the 2.4 GHz band? We'll wait for your update.

Regards,
Abi

[Gsaio]

Hi @AbigailF , thanks for the quick reply.

I will send the screenshot when will back at office. (BTW the view for 2.4Ghz and 5Ghz are in two screenshots)

Also few notes:

1. I have connected a point, and it doesn't show 5Ghz too.

2. Is there a way to upgrade to newer or older SW firmware?

3. Is that known issue? Can it be HW issue?

Thanks.

[AbigailF]

Hello Gsaio,

Thanks for the update. We'll keep this thread open for a few days as we wait for your reply. Your Nest Wifi Pro router can only receive new firmware updates. You won't be able to downgrade to an older version anymore once you have the latest one. Software updates roll out gradually. Some updates may take anywhere from a few days to a few weeks to reach all customers.

I noticed that the firmware version you mentioned was 14150.376.32. That is actually for our older generation Google Wifi and Nest Wifi devices. Could you confirm if you actually have the Nest Wifi Pro? It should look like the one shown here. We'll wait for your update.

Best,
Abi

[Gsaio]

Sorry @AbigailF, my mistake. It is not pro.

Google Nest WiFi Router 3 Pack (2nd Generation) – 4x4 AC2200 Mesh Wi-Fi Routers with 6600 Sq Ft Coverage 

[Gsaio]

Funny, It works now. Possibly because I remove location? And set address to US?

Not sure... Version is 14150.376.32

 

The SSID is Galis-nova. BTW I don't see the point.. I am quite sure I have seen it before.. Very confusing 

[AbigailF]

Hey Gsaio,

Thanks for the update. I'm happy to hear that you're seeing both bands now. It could possibly be a glitch in the app that you're using. Let's monitor it for a few days just to be sure that you won't encounter the issue again. Tell me if you have any other concerns or clarifications for now and we'll be happy to help out.

Regards,
Abi

[AbigailF]

Hi Gsaio,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi