Never knew Israel had such strict Short Range Radio Devices regulation.
But from the looks of it this could be the issue indeed.
Are you sure 5GHz is not working? Looks like Israel is allowing some 6E frequencies.
Hi @RXShorty, thanks for the quick reply.
There is *no* restrictions in Israel, but I saw post on this subject in EU, so it's might be the same..
So it seems like a bug..
I have App that show the 2.4 and 5 with the SSID. And it doesn't show the 5 anymore. Of course it shows other SSIDs.. and show my 2.4.
I have tried factory reset.. nothing works.
Any way to fix it? Original software that come with it was fine..
Possibly some way to trick the SW to think it is in other region?
@RXShorty, appreciate your helpful response.
@Gsaio, the Nest Wifi Pro router uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Your Nest Wifi Pro router attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately. To confirm, what application are you using to check the 2.4 GHz and 5 GHz band networks?
Hi @AbigailF , thanks for the quick reply.
I will send the screenshot when will back at office. (BTW the view for 2.4Ghz and 5Ghz are in two screenshots)
Also few notes:
1. I have connected a point, and it doesn't show 5Ghz too.
2. Is there a way to upgrade to newer or older SW firmware?
3. Is that known issue? Can it be HW issue?
Thanks for the update. We'll keep this thread open for a few days as we wait for your reply. Your Nest Wifi Pro router can only receive new firmware updates. You won't be able to downgrade to an older version anymore once you have the latest one. Software updates roll out gradually. Some updates may take anywhere from a few days to a few weeks to reach all customers.
I noticed that the firmware version you mentioned was 14150.376.32. That is actually for our older generation Google Wifi and Nest Wifi devices. Could you confirm if you actually have the Nest Wifi Pro? It should look like the one shown here. We'll wait for your update.
Thanks for the update. I'm happy to hear that you're seeing both bands now. It could possibly be a glitch in the app that you're using. Let's monitor it for a few days just to be sure that you won't encounter the issue again. Tell me if you have any other concerns or clarifications for now and we'll be happy to help out.