Nest wifi Router not detected by Google Home App

[gautamde]

I am setting up my new Google Nest Wifi Router

But the Google Home can't find the router.

After I select the "Home" it keeps giving me this screen.

Screen shot below.

Is there any chat room or Twitter support handle please?

Need urgent help.

Thanks,

Gautam De

[MplsCustomer]

@gautamde 

Are you following the steps in the install video here?

https://support.google.com/googlenest/answer/9548301?hl=en

You can also try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@gautamde, thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi. What is the light status of your Google Wifi device when you try to set it up? To isolate the issue, I would suggest resetting it first. You can click on this link to learn more about this.

Thanks,

Edward

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest Wi-Fi and we'd be glad to assist you further.
 

Best,

Princess