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Nest wifi mesh system hacked

lkz3096
Community Member

Hi

My Nest Wifi mesh system was probably hacked. The wifi router and 2 wifi points had been working fine for over 8 months. Recently I noticed a couple of 'Unknown device' messages on my network - they were always offline so I couldn't find out anything more. 

A couple of days later, I got a message on Google Home app that the wifi router had gone through a factory reset. On subsequent restarts/setup to my wifi mesh system, all three devices are behaving strangely. 

1) The Wifi router on setup states that it is a 'Onhub' router

When scanning the QR scan code on the Wifi router, i get a message on Google Home - 'This is not the code you are looking for'. When using the setupcode on the router, the device resets itself as a 'Onhub'.

2) The 2 wifi points on setup state they are 'google assistants'.

Any suggestions on how to proceed with these devices. 

Thank you.

Uzma

 

 

1 REPLY 1

Jeff
Community Specialist
Community Specialist

Hey, Ikz3096.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.