have a 3 pack and one of the pucks started saying weak connection when its been great for past two weeks. I tried using a wired connection but would still give me weak connection. I tried to factory reset and now it wont add back. I scan the qr code and it goes into setting up mesh network but then loads forever just to fail. Ive tried over 30 times. Have reset my router modem and both my other nest wifi pros and the issue still persist. At this point i have no idea what else i can do
FIRST (if not already done), contact your ISP and have the modem reprovisioned. When you reset the modem, it was wiped to factory settings. You may be able to get internet access but if the provisioning hasn't bee resent, it will be limited at best. Some also offer this through their sites or Support. If it has been done, you can disregard.
If you have a modem/router combo, make sure Wifi and DHCP are disabled after any provisioning is done. If you are not confortable doing it yourself, the ISP's Support should be able to help. Of note, if you tell them about the setup issue they will almost always say it is the new router and try to move you to one of theirs so they can charge you a rental fee.
Make sure the router and points are factory reset before trying to set everything back up. This article will help with doing it manually: Factory reset your Wifi device
Due to default settings Apple enables in iOS, there is a known issue with setting up devices. This article should get you around them: Troubleshoot setup with iOS
Please let us know if you are able to get the issue resolved or need more assistance.
Thanks for lending a hand, @PatrickP_Viking. @Momoflies, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
