Nest wifi pro

[fp3csu]

My new nest wifi pro will not connect to my modem. It's a blade antenna that gets a signal from a microwave dish. I reconnected my old Google wifi that I had factory reset and it got an internet connection right away. I called my ISP and they said everything is DHCP, there's nothing I need from their end.

Thoughts?

[RXShorty]

Hi @fp3csu 

Did you check different WAN settings so they would match your provider?
Please check THIS link about the WAN settings.

[fp3csu]

Hi, thank you for the info. The WAN is set to dynamic as required by the ISP.

[RXShorty]

Hi @fp3csu 

Which firmware version is your Wifi Pro running?

I know that the latest version does fix some issues, the current version: 1.63.355999.
If you have a older version please try to connect your Nest Wifi Pro router to a location that could work with internet. I know it is not easy to do so but worth a shot.

[LovelyM]

Hi folks,

@RXShorty, your assistance is greatly appreciated. 

@fp3csu, thanks for reaching out. I want to make sure that you were able to get your Google Nest Wifi Pro working with your modem. Please tell me if you're still encountering issues, and I'll be more than happy to lend you a hand. 

Sincerely,
Lovely

[LovelyM]

Hi fp3csu,

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Cheers,
Lovely

[fp3csu]

Hello, thank you for reaching out. I was able to insert an old tp link router between the modem and the nest wifi pro and this made it work.

[Alex_S]

Hi there,

We're glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if we can help you with anything else.

Best,
Alex