How to factory reset

[Wizriv]

I have Gen 1 wifi H2D and want to try and use it after a couple of years dormant but i cannot factory reset it as none of the processes read about work? I never get a Blue light just white? Id this device now useless?

[David_K]

H2D is a Nest Wifi router. As your Google Wifi or Nest Wifi device was powered off or disconnected from the internet for 6 months, it may have factory reset itself. 

What colour is the light on the device?
What the light on your Wifi device means - Google Nest Help

What happens when you try setup?
Set up Nest Wifi Pro or Nest Wifi - Google Nest Help

As you're using an iOS device for setup check these notes:
Troubleshoot setup with iOS - Google Nest Help

[Alex_S]

Hi everyone,
 

Wizriv, I wanted to follow up and see if you still need help. Have you seen David_K’s response? Let us know the answer so we could take a closer look at them.
 

We appreciate the help, David_K.

Regards,
Alex

[Wizriv]

Hi thank you for reaching out the unit would not reset so I have had to purchase a new system

[Alex_S]

Hi Wizriv,
 

I’m sorry to hear that the Google Wifi device has stopped working. Let us know if there’s anything else we can help you with your new Google Wifi system. 

Sincerely, 
Alex