New Spectrum Modem and cannot connect back to Nest Wi-Fi

[dsinclair3]

Was having slow speeds. Decided to replace my spectrum router with a new one just in case. Process of elimination I guess?  
Now I cannot get them connected again. 
Modem says it’s online. Ports are connected properly. Process fails every time. 

[PatrickP_Viking]

Hey @dsinclair3 .

Have you had the new modem provisioned by Spectrum to receive their service? If so, can you provide more details on what you are experiencing?

[dsinclair3]

Found out a few key things to try:

1) most of the time when getting a new modem from Spectrum it’s not set up properly. So get Spectrum support to configure it. 
2) Make sure you have power to the modem before you screw in the coaxial cable

[PatrickP_Viking]

I've had Spectrum for longer than I can remember now. Spectrum has to provision the modem in order for it to work on their network.

1. Reset the Google Wifi device
2. Remove the power cable on the modem
3. Remove any connected devices
4. Plug in the coaxial
5. Plug in the power cable on the modem and wait for it to boot
6. Connect an Ethernet cable to one of the ports on the back to a computer then try to navigate to a web page which should present the page for you to provision the modem
7. Follow the steps to provision the modem
8. Launch the Google Home app and set the Google Wifi device up as normal

[Jeff]

Hi dsinclair3,

I just wanted to jump in real fast to see if you saw PatrickP_Viking's reply and suggestions and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Very helpful stuff, PatrickP_Viking!

Thanks,
Jeff

[Jeff]

Hey again dsinclair3,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[AbigailF]

Hello dsinclair3,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi