01-13-2023 10:17 PM
Was having slow speeds. Decided to replace my spectrum router with a new one just in case. Process of elimination I guess?
Now I cannot get them connected again.
Modem says it’s online. Ports are connected properly. Process fails every time.
01-17-2023 03:41 AM
Hey @dsinclair3 .
Have you had the new modem provisioned by Spectrum to receive their service? If so, can you provide more details on what you are experiencing?
01-17-2023 06:44 AM
Found out a few key things to try:
1) most of the time when getting a new modem from Spectrum it’s not set up properly. So get Spectrum support to configure it.
2) Make sure you have power to the modem before you screw in the coaxial cable
01-17-2023 09:01 AM
I've had Spectrum for longer than I can remember now. Spectrum has to provision the modem in order for it to work on their network.
01-20-2023 01:59 PM
Hi dsinclair3,
I just wanted to jump in real fast to see if you saw PatrickP_Viking's reply and suggestions and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Very helpful stuff, PatrickP_Viking!
Thanks,
Jeff
01-23-2023 03:00 PM
Hey again dsinclair3,
I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.
Thanks,
Jeff
01-24-2023 07:15 PM - edited 01-24-2023 07:15 PM
Hello dsinclair3,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Abi