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No option to enable 5.9 GHz, 160 MHz operation.

faz1964
Community Member

Hi, have no option to enable extended 5.9 GHz, 160 MHz operation within Google Home app here in the UK.

 

Any advice?

Thanks 👍

 

 

 

 

26 REPLIES 26

RXShorty
Gold Product Expert
Gold Product Expert

Hi @faz1964 

I am also missing this option in the Netherlands. 🙄

Bungla
Community Member

I thought I was going crazy, it works before you connect the router to the Google Home app, but disappears as soon as you do, making this device useless in its current state

Mike30
Community Member

I'm in the UK and have wifi nest pro. Where should i be looking for this option?

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

 

Some older 5GHz-capable devices aren’t compatible with the 160 MHz channel mode that uses the 5.9 GHz band. These devices might experience lower performance or slower speeds, or be completely unable to connect to 5 GHz. If you have trouble with the connection of a device, check if you have the 160 MHz channel setting enabled. To disable the 160 MHz feature:

 

  1. Open the Google Home app.
  2. Tap the Wi-Fi coin then Settings.
  3. Scroll down, then tap Advanced networking > Advanced settings.
  4. Disable Use 160 MHz channel for maximum performance on 5 GHz.

Keep us posted.

 

Best,

Mel

faz1964
Community Member

Well you obviously missed the point that the option to turn it on is not there in the first place to try, before turning it off if it causes problems?

Jeff
Community Specialist
Community Specialist

Hey, all.

 

I just wanted to follow up and reiterate what Mel said about our internal teams wanting to investigate deeper to help out here. If you can fill out the form Mel shared, it will help get you more help quickly and allow us to dive deeper into the discovery process here. If you haven't filled out that form, please do so.

 

Thanks,

Jeff

TZ_042
Community Member

I'm also having the exact same issue in the UK.

NerdJolt
Community Member

Yep, no 160MHz toggle for me also (UK), I'm seeing 10% of my internet speeds and now cant enable 160Mhz. I think I'm just going to send the wifi back.

Mike30
Community Member

160Mhz channels are available in the UK right? No government bans on it? Seems like Google have just overlooked this. Such a mess

NerdJolt
Community Member

My Asus wifi6 router allowed 160Mhz, no issues with bans etc. As you said, it's just a mess from Google. I can see a lot of RMA's incoming.

Mike30
Community Member

Yeah it's a real shame. I'm looking at options from Asus, linksys and Tp-link now instead. 

NerdJolt
Community Member

If I don't see no movement on this within the next week, I'm going to have to RMA. Start looking at Asus access points to accompany the router I already have. Will have to stay on WiFi6 but hey, at least it will work.

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

The team would love your help to look into this issue further. In order for the team to explore further, we need to gather additional details from affected customers. 

 

I also suggest that you send feedback by following this link

 

Best,

Mel

Feedback left, screenshot showing no 160Mhz option in the advanced menu.

Jeff
Community Specialist
Community Specialist

Thanks for doing that NerdJolt. Someone will be reaching out to you in order to continue troubleshooting directly.

 

For those that haven't filled out the link that Mel shared, please do so.

 

Thanks,

Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Gave up on the pile of crap and poor customer service and have returned to you to put in the landfill with all the rest that are getting returned with the promise of never to buy any Nest / Google hardware ever again.

Keep up the poor efforts
 

RMA in progress as I'm sending them back. Can't be an issue if you don't have the hardware.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

 

@faz1964, we're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

@NerdJolt, thanks for the update. I suggest we wait for the replacement and move forward from there.

 

Keep us posted.

 

Best,

Mel

Al3ster
Community Member

Hi, same in France...no option to enable 160Mhz 🤔 (My Eero wifi 6+ allowed 160Mhz...)

NerdJolt
Community Member

New firmware update has fixed my speed issue but I still can't see the 160 MHz option. When are you looking to have this fix for European customers

Use of the 5.9 GHz band is only allowed in the US, so the option to enable its use is only available in the US.

Well my Asus wifi6 router allows 160, ubiquity access points allows 160. Doesn't matter now for me has I have decided to send it back due to poor performance even with the firmware fix. Thanks for the heads that google only allows 160 in the US

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

 

Thanks for your patience. 

 

Access to a high-powered 160 MHz channel using the 5.9 GHz range, permitted in the US only, is a key feature on newer routers compatible with 6 GHz, such as Google Nest Wifi Pro.

 

Check this link for more details.

 

Best,

Mel

AbigailF
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi