PS5 Only Device With Terrible Connection

[Hamann]

I have Google Nest WiFi Pro 6E with four access points. Every device in my house connects with speeds of 600+ mbps upload and download except my PlayStation 5; the PlayStation only gets 40-150 mbps download, and 10-30 mbps upload.  It also frequently drops or lags when playing. I’ve tried:

• Restarting my AT&T router (yes, WiFi is turned off on the AT&T router)
• Restarting the Google network
• Factory resetting the mesh network
• Factory resetting the PS5
• Connecting the PS5 via WiFi
• Connecting the PS5 via lan

Nothing has worked so far. I’ve read other similar posts in the community, but none of them really solves the problem. It’s the only device that has issues in the home. 

[olavrb]

Is using an ethernet cable an alternative? It will give better performance and reliability. Heres more info from a previous reply:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/PlayStation-5/m-p/426584/highlight/true#M44197

If pulling an ethernet cable all the way isn't an option, maybe ethernet over coax (MoCA) or powerline?

If you want to go wireless: Could be that the PS5 is placed too close to the Nest Wifi unit? Found this info here:

• https://www.reddit.com/r/NestWiFi/comments/10wloie/wifi_signal_degrading_anytime_ps5_turns_on

One last thing, not relevant to wireless vs. wired: You say you've disabled Wi-Fi on your ISP equipment, but is it in bridge/bypass mode? Else you likely have double NAT, which can affect performance (speed, latency, reliability) and cause strange problems. More on that:

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

[Hamann]

Thanks for the reply! I’ll need to try these options out.

• To clarify, do you mean running an ethernet from the Google router to the PS5? I may have a cable that’s long enough, so I’ll have to see. 
• I’ve seen that Reddit post too, and I tired some troubleshooting by moving the access point further away from the PS5; there wasn’t any noticeable improvement. I may try this once more though.
• I’m not positive if the router is in bridge mode but I’ll check tomorrow.

[olavrb]

Yes, ethernet cable from one of yhe Nest Wifi units' LAN port, preferably the main/primary one. Either directly from the Nest Wifi unit, or add an unmanaged switch to get more ethernet ports. 🙂

[Hamann]

I use an ethernet from an access point to the PS5 unit, yes. The problem persists.

Concerning IP bridge/pass through mode, I’ve enabled that setting on the main AT&T gateway using the DHCPS-fixed instructions here:

• Configuring IP Passthrough and DMZplus 

Testing the connection, download speed on the PS5 seems good, and is testing at 565 mbps. Not sure if this fixed the problem. Upload speed is still abysmal, and tests at 14.1 mbps. Other devices, like phone and computer, are at 600+ mbps upload. To ensure I followed the instruction correctly, I add the Google Nest MAC address when enabling IP pass through (refer to the DHCPS-fixed portion of AT&T’s documentation), right?

[olavrb]

I don't know how AT&T does bridge/bypass mode, but from a quick look at the URL you posted it sounds right.

Strange that the upload speed is still so poor on the PS5, but it should be sufficient for online gaming AFAIK. Reliability and latency (ping) are more important, right?

How do you test bandwidth from PS5?

[Hamann]

Update

The IP passthrough solution didn’t work. It may have improved the download speed (it tests normally at 500+ mbps) but upload is still low (it tests at 20-40 mbps). I’m using the PS5’s native network speed test in the network settings. 

To your point about latency, the easiest way I know to test it is using Call of Duty’s (“COD”) native network setting; it shows (1) latency and (2) packet loss. When the game is performing well, latency is 5 - 15 ms and packet loss is 0%, but the game starts lagging typically 5 - 30 mins. into a session. When it’s lagging, latency is normally 36+ ms and packet loss is 8 - 70%.

I guess the next step is running an ethernet cable to the main router (roughly 50ft away). If I have to do that, though, it kind of defeats the point of the nest.

Thanks for the thoughtful replies! Let me know if you have any other ideas. 

[LovelyM]

Hello Hamann, 

I appreciate your help, @olavrb.

@Hamann, thanks for reaching out. Please fill out this form so our senior specialist team can help you take a look into your concern. 

Cheers, 
Lovely

[LovelyM]

Hi Hamann,

I haven't receive a form from you. Kindly submit one to us so we can further help with the concern that you're having.

Thanks,
Lovely

[Hamann]

Good evening @LovelyM, 

I just submitted the form. The thread summarizes the problem well. I’m hoping there’s a solution. 

[LovelyM]

Hi Hamann,

I now see your form here. Please check your Inbox from time to time since soon someone from our senior specialists team will be reaching out to you. 

Cheers,
Lovely

[UberRuben]

I have this exact issue, only device that has this problem. It's not an interference problem because other devices I put in the same location work great. Also experience the issue no matter if 2.4 or 5 Ghz

[Dan_A]

Hi UberRuben,

That certainly isn’t the experience we want you to have. Have you had the chance to try the steps above? Let us know the results to see what the next steps are.

Looking forward to your response.

Regards,

Dan