Pause device Internet stopped working

[DrTree]

I use Google Mesh WiFi to restrict my kids' Internet connections at night. Used to work great and devices stopped having Internet.

Recently I noticed that even when a device is paused indefinitely (I manually paused it), the device was still having Internet, and device graph in Google Home app would show the device downloading/uploading data even on pause.

I've restarted all my Google Mesh nodes, and pause still doesn't work.

Firmware on each node is 14150.376.32.

Thanks for all the help!

[DeboraJ]

Hi @DrTree 

Thanks for reaching out to the Community! I notice that you were having some inconveniences with your Google Wifi in restricting some access to the connections. I understand it is important to you, and this situation can be frustrating, but don't worry! I'm here to help you.

Before we continue, I need to know some information about the inconvenience to provide you with more accurate troubleshooting steps:

• When did the issue start?
• Have you recently made any changes to the Network?
• Is your Google Home app up-to-date?
• What's your mobile phone OS version?

Once you have this information, I will be more than ready to assist you with this! I will be waiting for your answer.

Best Regards,

Debora

[DrTree]

Hi @DeboraJ,

• The issue started about 1.5 weeks ago.
• I have not made any changes to the Network.
• I updated my Google Home app to the latest, and the problem remains.
• My mobile OS is Android 13.

Thanks!

[DeboraJ]

Hi @DrTree

Thank you for the information provided! I found some steps that could be helpful for you!

• Disconnect the device from the wireless network.
• Use a mobile or cellular data connection and try to unpause the device in the Google Home app.
• If you're unable to use mobile or cellular data, attempt to install the app and sign in to the owner account on a different device.
• From the new device, attempt to unpause the device in the Google Home app.
• If there's no other device, connect to a different wireless network and unpause the device.
• If you're unable to use any of the above methods to unpause the device, double-check if there are any managers associated with the device. If there are, attempt to unpause the device with the manager account.
• If a manager account isn't available and you can’t unpause the device with any of the above steps, proceed with a factory reset.

Please follow these steps and let me know what the results were!

Best Regards,

Debora