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Port closed but port forwarding enabled

JJPhotog
Community Member

Hi, I'm trying to set up an open port (for photo shoot remote client viewing) and when I do a port test it's showing as closed. I've set up the server in my system ( Capture One), and done port forwarding on my computer's IP through the Google Home app, but when I test the ports they show as closed and cannot be viewed from a browser not connected to my wifi.

Any help on how to open these ports would be greatly appreciated! There is no firewall block, and the Google mesh routers are new.

8 REPLIES 8

Jeff
Community Specialist
Community Specialist

Hey, JJPhotog.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

JJPhotog
Community Member

It never resolved. I ended up just screen-sharing via Zoom with the clients instead. Not perfect but it worked.

jmcc
Community Member

Fwiw, I'm having exactly the same issue.

JJPhotog
Community Member

I ended up just screen-sharing via Zoom with the clients instead. Not perfect but it worked - they couldn't rate images and such but could see as they appeared via the screen-share.

Jeff
Community Specialist
Community Specialist

Hey, JJPhotog.

Sorry that you've had to use a workaround. I actually am a photographer myself and have done what you're describing without issues, but I can imagine how hiccups would complicate the ability to shoot well. I don't know that it would impact things much, as it should all just be zoom reliant, but what software are you using to shoot? I've been shooting Sony, so I'm using their native software to control things.

Jeff
Community Specialist
Community Specialist

Hi, JJPhotog.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks