09-05-2022 06:27 AM
I have tried everything! Trying to set up Google Mesh Router but get hung up on the app before I’m able to rename my Wi-Fi and establish a password. “Problem connecting to cloud” appears every time after it says “connected”. Was on the phone with my ISP - AT&T (I have fiber internet with them) for an hour and a half and they couldn’t help me either. What is going on??? I can’t reboot anything in my app cause I don’t have any Wi-Fi settings to change!
Desperate for help…. About to return these **bleep** expensive things!
09-06-2022 06:02 AM
Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).
Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).
IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.
09-10-2022 11:38 AM
We appreciate your help here, olavrb.
KJA822, I'm jumping in to ensure you're all good. Have you had the chance to try the suggested steps provided above?
09-10-2022 12:24 PM
Unfortunately I returned the nest routers!
09-10-2022 01:06 PM
It's sad to see you go. If ever you change your mind, we'll be here to help out.
09-13-2022 01:31 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
09-14-2022 03:52 PM
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.