Problems getting connected to the internet

[Johnbri]

Hi, I am having problems getting connected to the internet.

Previously I set up my Google Wifi Mesh system without any problems.  I have a new Virgin Media Hub 3.0 router which I want to connect to my Mesh system.  I have turned the Virgin Media to Modem only and doen a factory reset on the three units.

I go through all the steps on the Google Home App to setting up a Google wifi, I get the Google Wifi found and would I like to set up “setup xxx”, I then get connected, but when checking the internet connection it comes up with a connection issue. I have tried 3 or 4 times to reconnect, leaving plenty of time for everything to reboot, but when it comes to checking the internet connection it always fails.  Can you help me ?

[PatrickP_Viking]

According to the Virgin Mobile forum, this is a common issue people have and there's apparently a particular order you have to follow. 

Here's the steps from the forum:

1. Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green. Best done from a wired connection.

2. Turn off the hub and disconnect any Ethernet cable.

3. Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP.

4. Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money.

5. Turn on the VM hub. 

6. You should now be able to access the internet and the hub will now be on 192.168.100.1

Hope this helps. Let me know.

[Johnbri]

Thanks for your response. How do I initialise the Google WiFi unit if the hub is turned off ?

[PatrickP_Viking]

By "initializing" they mean to power them back up/reattach the power cord.

[AbigailF]

Hey folks, 

@PatrickP_Viking, appreciate your helpful response. 
@Johnbri, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[AbigailF]

Hi Johnbri,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[AbigailF]

Hey Johnbri,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi