Problems with Xfinity App on Apple and Roku Devices

[HK18]

In the last week, our Apple devices (Apple TV, Ipad, IPhone) and Rokus are having problems with the Xfinity streaming app. Random channels will not connect and tune into the channel. Been working with Xfinity, but everything is checking out. Other apps are working without issue. 

I noticed that my Router is on firmware 14150.376.32. Wondering if Xfinity updated app for latest firmware, but I have be update to 14150.376.80.

Anyone have any ideas?

[HK18]

I have yet to be updated to 14150.376.80. Sorry for the typing error.

[AbigailF]

Hello HK18,

Thanks for posting and my apologies for the late reply. I’m sorry to hear about your issue with the Xfinity streaming app. Were you able to confirm with Xfinity if there is an emerging issue with their app? I’ll wait for your update.

Regards,
Abi

[AbigailF]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[HK18]

I ended up resetting all routers to factory settings and reinstalled. Everything has worked fine since then.

[AbigailF]

Hi HK18,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Abi