07-27-2022 07:04 PM
I have a four puck mesh with one as router and three extenders. Two extenders lost connectivity, possibly simultaneously. I tried factory resets and moving them closer. Errors received included “cannot connect to all devices” and “cannot connect to cloud services.”
During setup, I ensured that my phone was on the network of the puck and that any security features were turned off. I am unsure if I should at some point switch my phone network to my desired Wi-Fi, even though I am never prompted to do so?
I then tried a factory reset of the network, which disconnected the puck which was functioning properly and now I can’t reset it. Even if the setup wizard completes, and it is seen in the app, the mesh test fails right next to the router.
honestly at this point I am wondering if I have some hardware issue and if I should just get the cheap router offered by the ISP. This is a miserable troubleshooting experience.
08-01-2022 09:52 PM
Hi Joe_In_CT,
Thanks for reaching out. I'm sorry to hear that you're having issues with setting up your Google Wifi devices. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
08-04-2022 10:08 PM
Hi Joe_In_CT,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-05-2022 09:20 AM
I was using an iPhone to set it up. I was receiving blinking white lights after setup.
08-05-2022 05:48 PM
Hi Joe_In_CT,
Thanks for the response. To isolate the issue, could you check if the local network setting is enabled for the Google Home app? You can find this info by going to your phone's Settings > Privacy > Local Network.
Let us know how it goes.
Thanks,
Edward
08-06-2022 11:35 AM
Thanks, I just confirmed it is enabled.
joe
08-08-2022 05:43 PM
Hi Joe_In_CT,
Thanks for the response. Could you try toggling it off and on again then try setting up the points again?
Keep us posted.
Thanks,
Edward
08-11-2022 05:49 PM
Hi Joe_In_CT,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-12-2022 05:50 PM
Hi Joe_In_CT,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward