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Qobuz proxy and vpn problem.

Floydforward
Community Member

Earlier I've used Qobuz to stream music using my home network with google wifi and chromecast ultra (with android phone) and everything always been working fine.

About 6 months ago I switched to spotify but now I wanted to switch back, and this time it does not seem to work anymore.

Everything works fine over mobile network but when I connect with wifi qobuz message is "error, Proxies and VPNs not allowed"

Whats happening here?

Is there any wifi settings I can change to work around this issue?

1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds like your global IP is wrongfully labeled as VPN or proxy at Qobuz. If you've used "free" services like Hola VPN previously, people could have VPN-ed through you, which could cause such labeling.


I don't work for Google.

View Recommended Answer in original post

11 REPLIES 11

olavrb
Platinum Product Expert
Platinum Product Expert

There is no built in functionality or settings for VPN or proxy in Nest Wifi.

Do you use a VPN or proxy on the client you tried using Qobuz from?

I'd ask Qobuz what they see on their end, what triggered that message.


I don't work for Google.

Hi, thank you fore your help.

Now Ive asked the guys at qobuz, when they check my ip adress apperently it looks like a public proxy and therefore rejected.

Any settings I can change on my end to resolve this would be much appreciated.

Thank you

olavrb
Platinum Product Expert
Platinum Product Expert

This is likely outside Nest Wifi, as stated in my first reply.

Maybe you've set a proxy or using a VPN on the device you are trying to use Qobuz with?

Does the IP Qobuz say you appeared coming from match the public IP from your ISP?


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi, Floydforward.
I just wanted to jump in real fast to see if you saw olavrb's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Hi Jeff,

Thank you very much for helping.

Yeah I saw the reply from olavrb.

To answer the question, no I have not done any settings for proxy or vpn on my device (using my samsung phone).

The IP qobuz look at match my public ip.

Maybe this is a problem I have to discuss with my internet provider? Or do you have any other ideas?

Jeff
Community Specialist
Community Specialist

Hi, Floydforward.

VPNs can be tricky, and it might be worth discussing with your ISP. Even how you have it set up apart from your phone, it could be introducing some general weirdness into the network communication. 

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds like your global IP is wrongfully labeled as VPN or proxy at Qobuz. If you've used "free" services like Hola VPN previously, people could have VPN-ed through you, which could cause such labeling.


I don't work for Google.

Looks like you're right

The guys at qobuz have now whitelisted my ip and all works well. 

Thank you for good support!!

Jeff
Community Specialist
Community Specialist

I'm happy to hear you have things working properly, Floydforward. Thanks for letting us know.

Before I mark this as resolved, is there anything else we might be able to do for you?

Thanks.

No thank you, I think all is good for now and everything is working properly.

Have a nice day.

Jeff
Community Specialist
Community Specialist

Sounds good, Floydforward. I'll close this up, but if you need anything else at all, please feel free to open up a new thread.

Thanks.