Replace main Wi-Fi puck?

[bverdon]

I have donated my 1st gen Google WiFi to my dad and last week the main puck died. No longer will power up. I have purchased a refurbished one and need to know the best way to get everything back on online. 

Hopefully I don't have to rebuild everything (remotely might I add...).

Anyone?

Thanks

Bill 

[olavrb · Accepted solution]

Replacing the main puck requires a factory reset of the whole network triggered from the Google Home app, then set up from scratch. Unfortunately. 😕

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/9548301?hl=en

[Jeff]

Hi, bverdon.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

[Jeff]

Hi again, bverdon.

I'm just checking in again to see if you still needed some help or to see if you got things worked out.

Thanks,

- Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff