Solid orange light on google wifi router

[KentE]

My google nest wifi router has a solid orange light and has full internet connectivity and list connected to remote point as great connection. Internet speed test indicate 100 Mbps performance at the router and the remote point lists indicates great connection. Have not experienced any perormance issues.

The light on the router was white when first installed about 6 mo ago but now it is solid orange and again am not experiencing any performance issues. 

Any ideas on what is causing this and how to fix it?

[Alex_S]

Hi KentE,
 

Thanks for visiting the Google Nest Community. Can you share a photo showing the orange LED so we can further look into it? 

Regards,
Alex

[KentE]

Hello Alex_S,

Photo of LED attached as well as screen shots of Home screen showing connectivity and performace.

Note that the photo doesn't show truly it is orange but it is. Not vivid but it is also not white.

Thanks,

KentE

[Alex_S]

Hi there,
 

Thanks for the photos. You might have already tried this, but let’s give it another shot. Unplug your internet modem and the Google Nest Wifi router for two minutes. Plug back in the modem and make sure the internet connection has booted up before you plug in the Google Nest Wifi router. 
 

Then, open the Google Home app > Devices > Tap your Google Nest Wifi router > Choose Settings, or the 3 dots > tap Settings. Tap Network settings > Privacy settings > Toggle Nest Wifi cloud services off and on, then tap Save.

Sincerely,
Alex

[KentE]

Hello Alex_S,

Tried and still the same. Note that I normally leave the Nest Wi-Fi cloud service off for privacy reasons but turned it on for this test.

Also, the process to get to the Privacy settings on my Home version differs from what you indicate. The software version on my Nest Wi-Fi is 14150.882.9 and appears to be up to date. The process to get to the cloud service selection is: Tap the router --> Select the gear icon --> Select Network Settings --> Privacy Settings. The trhee dots on my router screen only gives selections for Help and Feedback

Thanks,

KentE

[windows]

 

[BLREBob]

I have the same issue for two of my points. It seems that they have "weak" connections and the light turns orange.  This is intermittent and so far hasn't been resolved by Google, especially when reading other threads on the points dropping or looking as though they are offline.  What's the reason that the light would go from white to orange, yet still provide connectivity??

[KentE]

Hi GLREBob,

Althought the connection indicates that it "great" to the satellite access point, I'm going to move the satellite point to the same room as the "router" and see if the light changes back to white. Hopefully can accomplish this weekend. If it is still orange after moving to same room I plan on factory resetting and reconfiguring as time permits.

I'' post results here when completed.

Thanks,

KentE

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Is your Google Wifi router still showing a solid orange light?

We appreciate you taking the time to do some troubleshooting steps. You may also try to do a sequential reboot of your entire network and see if that helps.

and/or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.
    

If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Keep us posted.

Best,

Dan