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Solved: Connecting Nest WIFi to Full Fibre (OpenReach)

Richie3
Community Member

You do not need to use the broadband providers supplied hub. Simply disconnect your Google Nest from the ethernet, in the settings change the wan connection to PPoE and then enter the username and password required to connect. Tip check the config in the supplied hub from the provide to get the user name and password. If not, just call your provider and ask for it. Connect the nest by ethernet to the fibre termination box and Restart the nest WiFi and in a few mins your will be connected. 

 

Moderator edit: Updated subject for clarity

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

Appreciate you sharing this, Richie3! It will definitely be useful for other Openreach full fibre customers for sure.

LovelyM
Community Specialist
Community Specialist

Hi folks,

@David_K, @Roman5828, I appreciate the additional info.

@Richie3, thanks for posting. We appreciate you sharing these useful troubleshooting steps with your fellow community members who might be having concerns related to connecting Google Nest Wifi to Full Fibre (OpenReach). We'll be closing this thread within the next 24 hours. If you have any issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely

Richie3
Community Member

Why close it? Keep it open so others can ask questions? 

LovelyM
Community Specialist
Community Specialist

Hello Richie3, 

We would like to keep this thread open for you, however it will automatically lock if there's no activity. Rest assured that your suggestion is visible to other Community members once they've searched for the same issue. If you have other information to share, let us know.

Regards, 
Lovely

That’s exactly what I said. Also, if Nest WiFi supports PPoE then there is no reason why you cannot use Nest on replacement to the ISP router, unless telephone (VoIP) is provided alongside (that’s not normally available for FullFibre) PPoE is the transport protocol, and you either support it or you don’t. If the fullFibre is using PPoE then NestWifi is compatible and there is no reason to use another router that could create a double NAT.