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Steps to reset Nest and connect to Virgin router

Community Member

I have a system that has:


virgin router

Nest wifi router

nest wifi point

this means there are two networks set up.


I want to adjust the system so that the virgin router becomes a modem and is connected to the cable tv only.


Then, the Google system runs the wifi network.


What steps do I need to take to reset the Google devices and start again?  I’m conscious that I need to do this in the right order so that I don’t break everything.



Platinum Product Expert
Platinum Product Expert

To reset your router and points:
Factory reset your Wifi device - Google Nest Help

The quickest option is to use the factory reset network option in the Home app. Open the Home app > Wi-Fi > Settings cog > Factory reset network > OK.

Check which model of Virgin router you have, as some of them can be put in bridge mode (I think they call it modem mode): Bridge mode - Google Nest Help

Once your Virgin router is in modem mode, retry setup of your Nest Wifi network.

Community Specialist
Community Specialist

Hello everyone, 

Thanks for lending a hand, @David_K

@LSweet, I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.


Community Specialist
Community Specialist

Hey LSweet,

Checking back in should you still have some questions here. Let us know by replying to this thread. 


Community Specialist
Community Specialist

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.