04-24-2023 08:53 AM
I have a system that has:
virgin router
Nest wifi router
nest wifi point
this means there are two networks set up.
I want to adjust the system so that the virgin router becomes a modem and is connected to the cable tv only.
Then, the Google system runs the wifi network.
What steps do I need to take to reset the Google devices and start again? I’m conscious that I need to do this in the right order so that I don’t break everything.
04-24-2023 12:08 PM - edited 04-24-2023 12:09 PM
To reset your router and points:
Factory reset your Wifi device - Google Nest Help
The quickest option is to use the factory reset network option in the Home app. Open the Home app > Wi-Fi > Settings cog > Factory reset network > OK.
Check which model of Virgin router you have, as some of them can be put in bridge mode (I think they call it modem mode): Bridge mode - Google Nest Help
Once your Virgin router is in modem mode, retry setup of your Nest Wifi network.
04-28-2023 09:08 AM
05-01-2023 11:10 PM
Hey LSweet,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Regards,
Abi
05-03-2023 08:57 PM
Hi folks,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi