Unable to Attach Nest Wifi Wifi to Google Home

[jeffreyc]

For some reason my nest wifi no longer shows up in my google home.  I seem unable to connect it back.

When I try to add it from the + sign, it just brings me back to the same screen in the google home app.

It still shows up as one of the access points, but says "link account" - if I select that nothing happens either.

Anyone have advice? I really do not want to reset my entire network.

Thanks,

Jeff

[witfuk]

mines exactly the same.

[Jeff]

Hey, jeffreyc and witfuk.

Sorry for the issues you're having with the Home app and seeing your network. I imagine that's quite frustrating. Let's get this figured out for you both.

So one thing you can try is to reset your connection to cloud services. This often clears up this kind of issue. Instructions for doing so are below.

Open the Google Home app.

1. Tap the WiFi icon.

2. Tap Settings.

3. Select Privacy settings.

4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

2. Disconnect the power adapter from the Nest WiFi points.

3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If that doesn't clear things up for you, please let me know and we can look at other steps. Thanks.

[Jeff]

Hi, all.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks