cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Unable to cast, on same network

Jhooks
Community Member

‎05-23-2024 06:15 PM

Hi, I have a Chromecast 3rd gen. I try to cast from my phone but the home app says that my WiFi has to be on the same WiFi. I look under the device information and it's all correct. It seems like my device can not be found even though it's on the same WiFi. I have factory reset it about 3 times and still will not cast. Can someone please help me. I just want to watch TV again.

0 Kudos
Reply
1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

‎05-24-2024 06:38 AM

 

 

Try these steps:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
  2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
  3. Turn off mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Reboot your phone or tablet.
  7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
  8. Restart those apps.
    • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  9. Turn Wi-Fi off and on again on your phone or tablet.
  10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

Reply