05-22-2024 05:38 AM
I have bought Google wifi mesh router 2 years back. A pack of three wifi points , out of the three points one of them is connected to.modem and it is working fine, another one also I am able to connect to mesh network, however the third one I am not able to add it in the mesh network. I can't see that point in my Google home app as well and also tried factory resetting the point, however I am not getting any success
I have Google ac 1200 model and I have tried the following process to factory reset
1) Remove the point from power
2) press the factory reset button at the bottom of the device
3) switch on the power cable
4) White light comes up
5) Then it turns to Blinking blue
6) Then I release the factory reset button
The challenge is after releasing the factory reset button also I am constantly seeing light as blinking blue and the point is not getting detected in the Google home app. I tried calling support team as well and they suggested to leave the device without power for 3-4 hours. I left the device overnight without power however the problem is still there
Appreciate if anyone can suggest a solution?
Regards
Danish Siddiqui
05-24-2024 07:55 AM
Try these steps:
If you still experience issues:
Occasionally, this allows the device to download a firmware update which has been known to resolve some of these issues.