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Unable to change Router name

Blackspear
Community Member

I am able to change the names on points, however, I am unable to do the same with 2 routers; the main router (NAT [standard] mode) and a second router used in bridge mode.

https://support.google.com/googlenest/answer/6273053?hl=en-AU

Click on: Google Home App> Wi-Fi> Wifi devices>  Current name of router>  Settings> Device name
This simply doesn't work if the device is a router, instead of a point.

Advice please, I have tried a Factory reset, still the same issue.

Cheers 😄

1 ACCEPTED SOLUTION

Blackspear
Community Member

Hi Jeff, the latest update just came through for the Home app and has resolved the issue; thanks for your help with this 😀

View solution in original post

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

I got two Nest Wifi routers, one as main and the other in wireless mesh. I can't rename neither of them either. I'll escalate this thread, hopefully Google reps will look into it.


I don't work for Google. I'm here to help and learn more.

Jeff
Community Specialist
Community Specialist

Hi, Blackspear.

Sorry for the frustration on the device renaming. 

I just ran a test on both my Nest router and point and I was able to rename both. Could you check real fast to see if it's still failing for you? Olavrb, are you still seeing the issue as well? If you're still seeing issues, we can provide that feedback to our teams and let them know it's situational and not across the board.

Thanks,

- Jeff

Blackspear
Community Member

Hi Jeff, unfortunately there is no change, still unable to rename; touching the device name does nothing if it is a router; whereas if it is a point it goes to another screen that allows you to rename.

Jeff
Community Specialist
Community Specialist

Ok, thanks for checking Blackspear. I'll go ahead and get with an internal team on this one and return when I have an update.

Thanks,

- Jeff

Blackspear
Community Member

Hi Jeff, the latest update just came through for the Home app and has resolved the issue; thanks for your help with this 😀

Jeff
Community Specialist
Community Specialist

That's great news, Blackspear. I'm happy to hear things are back to normal. Before I mark this as resolved, is there anything else you might need?

Thanks,

- Jeff

Blackspear
Community Member

All good, thanks Jeff 😁

Jeff
Community Specialist
Community Specialist

Perfect. I'll go ahead and mark this one resolved then.