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Unable to setup Google Nest WiFi. Tried everything. Need WiFi for work :( HELP

Khl
Community Member

Hello all!

Having some annoying issues with my Nest. 

Either one of two things happens every time I try to set up my WiFi in my new apartment. 

1. Setup gets stuck at “connect ethernet cable to modem” over and over again

2. If I’m able to get past that point, it allows me to name the network and create a password. Once I do that, it tries to set up then immediately fails with the error -

“The operation couldn't be completed.

(googlemac_iPhone_Home_Wifi_L

ocalAP|_Bluetooth_Bluetooth.Bluet

oothSetupAPlError error O.)”

 

I have called support and have someone coming tomorrow to check it out. However I still need WiFi to work and if that doesn’t work out I’m in a tough spot since it’s hard for me to leave home.

I’ve followed all the steps on the forum for troubleshooting setup this and have -

Restarted both modem/router

Tried different devices/google accounts to activate from

Tried different Ethernet cables that I know work

Powered my devices on/off, checked settings, etc

 

please help! 

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