03-20-2022 06:05 AM - edited 03-20-2022 06:40 PM
Would anyone at Google care to comment on why the iOS device list was seemingly designed leave you feeling frustrated with each attempted use of it?
On the device list, what is the default sort order? Why can’t you sort by anything other than usage? How about name? IP? MAC? Access point? Search by keyword? All of these would take an intern a few days to implement.
Ever tried prioritizing with 50+ connected devices? Many unnamed? Why can’t you just click on a device then choose to prioritize it instead of going back to click the prioritize button and then choose a single device from a giant unsorted radio list?
Why would you choose to label a device aa having a “wired connection” connected to the router point when in reality the device is connecting over wifi to an access point which itself is wired to the router? Why would connection details be lost just because the access point is wired vs in mesh???
Because of the poor quality of the hardware and software (see this) I’m constantly trying to find a device and see which nest/Google Wi-Fi it’s connecting to and then try rebooting that instead of the entire network.
Why can’t I turn off bandwidth/speed testing when I don’t care or don’t want you to use up my limited bits (satellite)?
Why does clicking on a wifi point more often than not say it’s been “factory reset” when clearly it hasn’t its just a stale data issue and re-opening the view gets you to the device details?
Why isn’t there a way to disconnect a device from the currently connected wifi point to diagnose connection issues, and ideally have it connect to the closer/better point?
Honestly there is no theme to my questions here, just general feedback that as a customer I feel like Google has left this product to die.
It either doesn’t have a team working on WiFi anymore, or the teams assigned are not actually working on fixes instead just a brand new product to be released in a few years so they can toss this junk in the garbage like I’m about to.
03-21-2022 08:46 AM
Good questions. Add why you can't print out the device list to paper or PDF? If there is a way using the Home app, I haven't found it.
03-31-2022 09:23 AM
I understand your frustrations with the Home app not working as you would like. I have taken your feedback and am passing it along so that our internal teams can see your comments. We do take customer input into account for when we make decisions about product updates and changes. You can also share your feedback through the Google Home app as well, which will also reach internal teams.
Let me know if you have any questions.
04-04-2022 11:17 AM
I just wanted to follow up real fast before I close up the thread to see if you had any more input or to see if there's anything else I can do for you here. If there's anything you need, just let me know.
04-15-2022 12:25 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.