WIFI Usage details are way off

[wcurtisswright]

WIFI data usage statistics are way off in the Google Home App. Sometimes I pull it up and it says my daughter's phone used 10 TBs in the last 7 days, etc. It is not just one device but several where the numbers do not make any sense.  Is there an app besides Google Home that I should be using? 

[Dan_A]

Hi wcurtisswright,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? When did this concern start?

To isolate further, how often does inconsistency happen? How do you use your Wi-Fi network? Does the 10 TB’s include streaming, downloading/saving videos, and uploads? 

It would help a lot if you could connect a computer directly to your modem and then run a speed test. You may also run diagnostics through it and check if the behavior is the same.

Let us know how it goes.

Best,

Dan