Why does my google mesh only give 100mbps?

[Charliehenao]

I have a 500 mbps connection with my ISP. 
My google wifi is connected through ethernet cable CAT6, but i only get no more than 100mbps from the google wifi network. I’ve tried many things i’ve read all over but can’t seem to come up with a solution. Please help

[Charliehenao · Accepted solution]

Didn’t work either!

[Smf09636]

You're going to want to go into favorites then into network settings. Then after that go into advanced networking and make sure you  UPNP is turned on along with IPv6 and wpa3. That's going to ensure that it's sending out the best speeds. It can. The way the Google system divies up your Wi-Fi speeds isn't going to allow you to see on any individual device. 500 MB per second that you're paying for because it's constantly trying to keep some bandwidth available for other devices connected to your network. The Google mesh system is designed to constantly adjust and optimize the network to keep everything running smoothly. Personally, I've never understood why people stay so hung up on the number Lucy on the screen rather than does what I have Work smoothly.

[Charliehenao]

Thanks for the tip. I already had all 3 turned on and it’s not giving me more than 100mbps. 

[MichaelP]

Hello @Charliehenao 

Usually, when I see a connection limited to 100Mbps, I suspect the Ethernet connection isn't working quite right. For 1Gbps operation, the cable needs all eight conductors (4 pairs) to be connected and working properly. But, for 100Mbps operation, it only requires conductors (2 pairs) to be connected and working properly. A lot of Cat6 Ethernet cables are extremely stiff, and this can cause them to have trouble getting the outer conductor to connect reliably due to the bend required to get to the jacks underneath the Google WiFi unit. I would suggest using a more flexible Cat5e cable instead. Cat 6 is only required for 10Gbps operation, and the ports are all 1Gbps anyway, so a Cat5e cable won't be any slower, but may be more reliable due to this issue.

[Charliehenao · Accepted solution]

Didn’t work either!

[mejiacruz · Accepted solution]

Hi folks,

@Smf09636  and @MichaelP thank you a lot for the support provided to @Charliehenao, hopfully the information you shared may help others that may have the same issue.

@Charliehenao I understand you're experiencing slower internet speeds than expected with your Google Wifi/Nest Wifi setup. It can be frustrating to pay for a certain speed and not be getting it. Let's work through some troubleshooting steps to see if we can get your connection up to par.

Before we begin:

• It's helpful to have the name and model number of your internet service provider (ISP) modem and your Google Wifi/Nest Wifi device handy.
• How often does this issue occur? Does this happen continuously or intermittently?

Here are the steps to troubleshoot:

Step 1: Check the source of the speed

• Let's first verify the speed coming directly from your modem. Connect a computer or laptop directly to the modem using an ethernet cable and run a speed test using a reliable website like Speedtest by Ookla. Perform the test at least twice and note the results.

Here's why this is important:

• This helps us isolate if the slow speed originates from your ISP or your Google Wifi/Nest Wifi setup.

Step 2: Inspect your cables and ports

• Damaged or outdated ethernet cables can significantly impact internet speed. Ensure all cables connecting your modem, router, and devices are CAT5e or CAT6.
• CAT5 cables are limited to 100mbps, while CAT5e and CAT6 support speeds up to 1Gbps.
• If you can't replace all cables immediately, prioritize replacing the one connecting your Google Wifi/Nest Wifi to the modem.
• In a mesh network setup, ensure child points connect to the parent point (or switch) via the LAN port, not the WAN port. The WAN port acts like a LAN port in child mode and can't process information as efficiently.

Step 3: Minimize Wi-Fi Interference

• Position your Google Wifi/Nest Wifi points away from electronic devices and in open areas for optimal signal strength.

Step 4: Manage Wi-Fi Congestion

• Avoid overcrowding your network with too many Wi-Fi points. Refer to the Google Wifi/Nest Wifi guidelines for recommended spacing.

Step 5: Investigate Throttling and Data Usage

• Check with your ISP for any potential throttling and monitor your network for heavy data usage.

Step 6: Reboot Your Network

• Sometimes, a simple reboot can resolve connectivity issues. Unplug your modem and Google Wifi/Nest Wifi devices, wait a few minutes, then plug them back in.

If you continue to experience issues, please let us know for further assistance. By following these steps, you should be able to identify and resolve the cause of your slow internet speeds.

Best regards,

Josh