Hi, @wreade!
Thank you for reaching out to the community. I'm truly sorry that a network test cannot be performed on the Nest Wifi Point listed in the Google Home app. I'm here to help.
To troubleshoot effectively, please answer the following questions:
- How many points do you have in the same network?
- When did this inconvenience start?
- What's the color of the light on the Wi-Fi device?
- Does the device show as offline or online in the Google Home app?
- Were there any recent changes on the network? For example, a move to a different location, a new Internet Service Provider (ISP), or a new modem or router.
- Please also share a picture of any error messages you are receiving in the Google Home app.
In the meantime, please perform a two-minute power cycle of the point, router, and modem:
- Disconnect the modem from its power source.
- Unplug the Ethernet cable and the power cord from the parent point.
- Remove the power cord from the child point.
- Leave everything unplugged for two minutes.
- Start a timer to track.
- Check the make and model of the modem to ensure there isn't a backup battery. If there is a backup battery, remove it; otherwise, the power cycle will not be effective.
- Connect the power cable to the modem and allow the modem to fully power on before proceeding. This process can take up to a minute.
- All light indicators should be solid.
- Connect the Ethernet cable, then the power cable, to the parent point. Wait until the modem is fully back online.
- Connect the power cable to the child point(s).
- Repeat this step twice, and please share a screenshot in case you get any error messages.
Please let me know how it goes.
Best regards,
Ana
