Wi-Fi connection

[Danimal]

I have the Wi-Fi point that I’m connecting to my T-Mobile Wi-Fi in my home. I’ve connected everything it goes through the complete set up and then when it goes to search for updates it tells me I’m not connected and I’m off-line. When everything was connected before and showing that I’m connected and it is in use. It asked me to either go to help or done and then it cancels out the whole set up process. Please help

[EdwardT]

Hi Danimal,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi. I'd love to know more about this and I have a few questions:

• What's the light status of your Google Wifi?
• What device are you using to set it up?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Danimal,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Danimal,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward