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Wifi router will not get past checking internet connection

Ericm
Community Member

Trying to set up new wifi router.  working through home app.  gets to checking internet connection and stays there.  I have tried different cables and ports, both on ISPs router and on switch.  

4 REPLIES 4

joe131833
Community Member

I'm in the same boat. Spoke with Google Support and they were not able to resolve the issue. 

margesonec
Community Member

Left the unit unplugged overnight and tried it again, and it decided to work.  Other option is to do a factory reset ( I had to do this when I discovered that I misspelled the password when I entered it).  Reset button is under the bottom label, above where it says Setup.

Jeff
Community Specialist
Community Specialist

Hey, Ericm.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting since posting. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks