Wifi setup- Additional wifi point

[Melissat8]

I had two Google Wifi devices, one stopped working. Internet provider replaced both devices with two new devices. I set up my main wifi point with no issues and when I went to add additional it it won't connect.  I've spent hours troubleshooting the issues with Google and my internet provider. My internet provider said they will schedule a technician to come out. I'm trying to resolve this issue before then because it is several weeks out.  

The only thing I can think of is the Google Home app not being compatible with the most recent iOS update. Any ideas? 

[Melissat8]

I'm using an iPhone 12 pro with iOS 15.3.

[Melissat8]

So it was an iPhone software issue with Google Home. I found an old iPhone with older software and downloaded google home... and tried to set up the device. it worked. 🙄

[Jeff]

Hey, Melissat8.

Sorry for the confusion and runaround you experienced setting up the WiFi point. It looks like you were able to get things working, which is good news. As you found your answer, I did want to touch base real quick to see if there's anything else you needed or that I could help you with. If so, just let me know!

Thanks.

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Melissat8, Glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

Thanks,

Edward

[EdwardT]

Hi Melissat8,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[carlo10]

I can’t add the 2 Wi-Fi point. I been tried every thing I know but still nothing happened.

[EdwardT]

Hi carlo10,

Thanks for posting. Could you tell us more about what's happening. I have a few questions:

• Were you able to set up the point that is connected to your modem?
• What's the light status of the points you're trying to set up?
• What's the exact message that you're getting?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi carlo10,

Just checking in. How's it going with your Google WiFi? Please let us know if you still need help.

Thanks,

Edward

[EdwardT]

Hi carlo10,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi carlo10,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward