Wifi unstable

[ThomasC]

Hi, the wifi from The Neat network seems to cut out every 30second for a second which makes video calls through Teams or Skype or Zoom veru disruptive. It does not happen when I connect my laptop directly to the original router / wifi network. Can you help?

[EdwardT]

Hi ThomasC,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your connection being unstable. I'd love to know more about this and I have a few questions:

• Does it happen on a specific time?
• Are there any specific devices affected by this issue?

If you haven't  yet, you could try the troubleshooting steps from this article to isolate the issue.

Thanks,

Edward

[ThomasC]

Hi Edward, thanks for replying!

- It happens continuously, i.e. every 30 seconds during a voice or video call with MS Teams or Skype it cuts out. 

- When I connect my laptop directly to my router / wifi (instead of the Google Nest generated wifi network) it works fine

- It only happens when I use my work laptop. I wonder if my work VPN doesn't like the Google Nest network...

Let me know if you can help - Thomas

[Jeff]

Hi, ThomasC.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[ThomasC]

Thanks Jeff. I have just replied to Edward's email and will be waiting for his reply. 

[EdwardT]

Hi Thomas,

I apologize for the late reply. To isolate the issue, could you try doing a speed test with and without your VPN so we could compare?

Looking forward to your response.

Thanks,

Edward

[GabrielMendes88]

Hi,

I'm having exactly the same issue. My video calls quality are terrible when connected to Google Nest through my work VPN.

Also, running speed test with and without Google Nest, it looks like Google Nest caps my connection speed to 100Mbps

My work VPN is configured through PaloAlto firewall and GlobalProtect