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Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2
Community Member

I have gigabit internet through att fiber and just bought a google nest wifi 2 pack a week ago. Setup was a breeze and everything looked good until I noticed my upload speeds were capped at 100mbps on every device behind the nest. Google advised a replacement so I did just that. Everything looked perfect for a day - i was getting expected speeds for wired at 800mbps and wireless was around 300 - 400mbps up and down. I check today - same issue as before where all devices are getting great download speeds but capped at 100mbps upload. I found out, however, that if I select a device as priority in google home, that device now works as I expect. Its like the nest is throttling every device in my network for some reason unless i say otherwise. The priority settings fixes both wired and wireless settings. Im pretty sure the problem must be on the Google side since that change fixes the issue. If I could prioritize all devices 24 hours a day, I would be happy with that workaround 🙂

For reference the setup is

ATT ONT --- ATT Router (bypass mode) --- Google Wifi

Wifi has been disabled on the ATT router and that router is now simply forwarding all traffic to the google nest. I put in a ticket with google who requested I put the router in bypass mode and force DNS to 8.8.8.8 and 8.8.4.4, These changes made no difference. They then requested logs and are reviewing the files I sent them via the home app and will get back to me. During testing, they told me not to prioritize a device but thats the only way things work as they should. Im seriously considering returning the nest wifi but wanted to hear if anyone else had issues like this. Again, two different nest routers having the exact same issue. 

I put in a ticket with ATT who said there should be nothing on their end throttling the traffic. If I plug my computer into the same att router port as the google wifi (move the nest off the port, then replace with my computer), the computer links up at a gig and the speeds look fine. 

377 REPLIES 377

I was able to reach support via phone without issue...they just were unable to help.  I got a level 1 tech who wanted me to do some useless things to start troubleshooting.  Eventually she said my router was a version of firmware behind, so we had to factory reset to force the router to update.  While the issue is not as bad as it was, my wireless speeds still degrade overnight going from over 200 down to well under 100 down and and less.  They were supposed to call me back last night and didn't.  At this point, I told them not to bother; there are no settings they can tweak to fix this.  As others have noted, at some point, bad firmware went out and now the device' operation is flawed.  Until the fix the firmware (assuming the devices automatically download and install), the issues won't go away.  I'm already looking at replacing this setup.  It's a major flaw that an end user, and even support, can't manually install firmware when needed.  The only way to do it if your system gets stuck is a factory reset. 

Ive had the same problem. I tried everything and suspect it’s related to the latest firmware. Regrettably I’ve not found a solution. 

Sydtriman
Community Member

Same. I think I it’s the latest firmware. 

Martin1
Community Member

Mein Router hat eine Internetgeschwindigkeit von 250 Mbit, Diese erreiche ich auch wenn ich das WLAN vom Router benutze, der Router zeigt auch an, der Angeschlossene WIFI Point hat am Ethernet Kabel nur 100 Mbit, Sollte aber 1000 unterstützen, Somit kann ich die Internet Leistung nicht voll nutzen.

Wie kann ich den Point einstellen damit er 1000 Mbit nutzt?

Jeff
Community Specialist
Community Specialist

Hi, Martin1.

This is an ongoing issue that we're tracking. We have another discussion going on with lots of people affected. I'm going to merge your thread in with theirs and you can follow updates on the issue there.

Thanks.

Sydtriman
Community Member

Seriously. How much longer are we expected to wait for an update. I’ve had at least 10 drops today, most or during work calls. It’s reasonably clear that your attempt to adopt the standard DHCP protocols in your latest firmware have failed. Google: what an utter waste of money. 

stingmao
Community Member
Nest wifi and points keep dropping internet but don’t loose connection
 
I am using Google Nest Wifi with 2 points. The problem happens on all devices(phones, iPads, TV) 1-2 times a day. Especially when streaming and downloading. All I need to do is disconnect wifi and connect it right back, when Internet drops. 
 
There is no double NAT. I see people posting the same issue on Reddit.  Very frustrating and disappointing.

Have similar issue ..... My WiFi drops every evening at about same time and is very very spotty till midnight then it comes back on it's own some time. Tried all tricks no resolution. Moved router, got all points on cat 6 cable. The devices that are wired, works well but WiFi signal drops..... Any suggestions or go with some  other device???

Chaos
Community Member

Same problem. Can it be fixed? I had just used my old router...

 

 

 

Ashepherdson
Gold Product Expert
Gold Product Expert

Hello all,

When in doubt, a factory reset can work wonders with fixing issues such as this.  If you have already factory reset, then a conversation with nest support would be the next step as of course it may be a faulty device, but don't rush to that conclusion.  I had an issue last year that a factory reset was able to solve, and my wifi has been going strong ever since.  

I have what I think is the same problem. I listen to a streaming iHeart radio station at night and all of a sudden the stream will drop. Sometimes it comes back up after about 20 seconds but sometimes I have to hit that stations button and it will come back up.

I would try a reset but Before I do I would like to know if it changes anything to where I have to go through a setup again?

especially when you download something.  I was downloading games on my new game console yesterday. Connection dropped 6 times. 

and a reset didn’t help. 

I paid more than 400usd for these 3 devices.  Very disappointed. 

Jeff
Community Specialist
Community Specialist

Hi, all.
This is currently a known issue that we're discussion in a larger thread. I'm going to merge this conversation with that one. We'll keep things updated as we're investigating things on our end. Thanks for sharing your experiences along with others as it helps us diagnose things more quickly.

Mrrel9
Community Member

Why do you keep merging and merging? What is this a bait and switch now?

Fix the **bleep** issue!!

It hasn’t worked since last August

If I put my old original Wi-Fi puck into the network and locate it next to my radio will it perhaps eliminate this dropping of the stream. Since this added node is slower than the new Nest Wi-Fi will it slow down the entire network?

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Amber Parham

I spent a long time with a specialist on the phone on Sunday who could NOT fix the problem and said he'd send information to the team and someone would contact me. I've heard nothing since Sunday. I bought 3 nest wifi routers and 3 points. I've used then less than 2 months and the speeds keep dropping and I get download speeds of 60's-80's when I pay for speeds above 400. Spectrum has sent 3 technicians out and it is NOT their equipment. They have changed out the modem every time and they hooked up their router and got speeds above 500 on the same speed test. Then I test it with nest wifi and get speeds all over the place from 60to 200 and it's up and down all the time. It buffers on shows and my husband works from home, it drops his calls all the time. I buy Google everything-my pixel phone, nest cameras, wifi, speakers, etc. I attached a screenshot from last night with terrible speeds! 

afrey
Community Member

I have the same issue, if i plug my computer directly into the wall, i get 500/500
if i have the nest wifi router plugged in to the wall, and connect my computer to the router, i only get 90/90
it is obviously throttling the speed, maybe to allow all devices equal bandwidth, but i definitely dont want that.

afrey
Community Member

it amazes me that nobody at google support knows how their router works

Aparham22
Community Member

It's so frustrating! And their support SUCKS. They don't even offer support. They don't even care. Pathetic. I can to get help and get no return call or anytime offer to help. I'll never recommend it to anyone. Sad thing is...I bought Google everything..cell phone, cameras indoor and outdoor, wifi, speakers, etc. I'll no longer be supporting them. When you can't even offer to help out figure out the problem, I'll no longer be a Google supporter!

I'm in the same boat. A lot of google products in my house (speakers, camera, cellphone...) and Google Wifi is dropping the connection of everything plugged wired/wireless to this chaotic system.

Jeff
Community Specialist
Community Specialist

Hi, Amber Parham.

Sorry for the delayed response on this. I imagine you're quite frustrated with the situation and with the issues you're seeing. First, this is a known bug that we're aware of. There are a few more threads with this going on and it's something our internal teams are working on and a fix is coming down the line.

Secondly, do you have the case ID number from when you worked with support before? If you could share that with me, I can check to see what's going on with your support case to date.

Again, this is a known bug and we're working on it. Thanks for sharing your input on what's going on as it has been helping us to more rapidly diagnose the issue. I'll update the community as I know more.

Thanks.

Aparham22
Community Member

Hi,

Yes I spoke with David. It's been a long time and no one has reached out so yes, I'm very frustrated with the situation.  My case id is 3-6617000031582. Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Aparham22.

Thanks for sending your case ID over. I looked up your situation and I've escalated it to a higher internal team for them to see. I'm sorry for the lack of response on this, but I'll keep you updated as things move forward and if I learn anything more from our internal teams. Let me know if anything else changes on your end in the meantime.

Thanks.

Florent
Community Member

Jeff,

seriously? You keep repeating this over and over. When will we get a fix by Google ? We are probably thousands in that case now !

I would go as far as saying that tens of thousands are effected.. considering a vast number of consumers using these crap products are ignorant of this issue.. 

afrey
Community Member

I found a solution hack that works for me.  So as ive said in a couple threads... they closed the other thread so i cant share in that one, I have 500/500, but i was only getting 90/90 (at best) while going through the google router.  
During my testing I just connected my pc directly to the wall jack, my isp doesnt require a router, and i get 500.
Connecting the google router back, i was still getting 500.  So thats strange, thought it was fixed somehow.
A day or so later i ran a speed test again, 90.
For whatever reason, I just unplugged the google router network cable from my wall jack, waited 10 seconds or so and plugged it back in, and when it got itself back online, i had 500.
So now every couple days i do a speed test and if its back to 90, i just unplug wall network cable for 5-10 seconds, plug it back in, and im back to 500 for a while.
Certainly not the solution, but could help some folks in the meantime.
Let me know if it works for you...  (note: I'm hardwired from my pc to the google router, not testing wifi)

Jeff
Community Specialist
Community Specialist

Hi, afrey.

Thanks for sharing that. We're trying to gather information on anything that's having an impact one way or another. And as you mentioned, this is more of a workaround than a fix, but it should help us diagnose things.

For anyone else having any changes in their situation, please feel free to share things here. We'll keep things updated as we know more. Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

This issue is still ongoing and is being looked at internally. We have another big thread on this issue and I'm going to roll this into that discussion so we can have everyone's experiences in one place.

Thanks.

jborchel
Community Member

Jeff,

I have been chasing the problem by placing one of my Wi-Fi picks within three feet of my problem component, an internet radio. My app says I am getting a "great connection". But it still drops out as I have described in an earlier post. In a conversation with my Google Help specialist he did some type of reading of my ISP line coming in and said that the line was timing out constantly. He said that it was a 77% chance that it was the ISP line and not my modem. My ISP is less than cooperative in chasing the problem as I own the modem and don't rent it from them. However, I've been wondering. Is it possible that this problem described in this thread, that you say tech is working on, could be causing the ISP line timeouts?

As I said previously, I don't see the problem in my other components, only the radio. This would point to the radio except that it didn't do the dropping out until I changed to the new Nest Wi-Fi. I've considered re-installing my old Google Wi-Fi system as the host but I'm not as tech savvy as most all on this thread and I don't want to face a broken system due to my lack of knowledge.

Please continue to pray tech development on fixing this issue.

pico303
Community Member

It's been over a month, and I'm still resetting my wifi network nearly every day to get the wifi speeds back up to what I'm getting over ethernet.  Speed on ethernet never slows down; just the wifi.  Clicking "Reset the Network" in the Google Home wifi app solves the problem for 24, sometimes 48 hours, then it's back, and I'm resetting the network again.  Might be ok (not ideal, but ok) if there was an API I could use to trigger the reset nightly from a script. 

My other option is to simply replace the Nest pucks with another wifi mesh, so that's what I'll probably do.

I would like to echo @pico303's frustration with the lack of support Google is providing to resolve this issue. What I find even more disturbing is when I run a "speed check" via the Google Home application. It would have me believe that my internet is "Blazing Fast". But, when I run a speed check using a different application. The results are drastically different! See Below..

Google Home App Wifi TestGoogle Home App Wifi TestSpeed Test App Google MeshSpeed Test App Google Mesh

To make matters worse, and like many here, when I reconnect to the AT&T router via Wifi and run the same test via the Speed Test App. The results show an increase in upload speed by more than 2 times that of what the Google Wifi mesh provides. See below...

IMG_E35CB3AA9CD5-1.jpeg

My studio is hardwired to the router via CAT 6 and I get the full 1K that I pay for. Additionally, for Google to advertise that this system can provide 1k plus speeds but only deliver one-quarter of that is borderline false advertising.

Google Wifi - Google StoreGoogle Wifi - Google Store

But I find it especially egregious that Google would give, what is in my opinion, such a terrible problem a big fat shoulder shrug. While also telling its customers"Oh! We're really sorry about that! This is a well know problem and we're "looking into it". So in the meantime, I'm going to move this message with all of the other messages that we've swept under the rug and never get back to you or provide updates.   

itsdannydoyle
Community Member

Hi, hope you can help

Trying to figure out why my google home app is showing a 890+ MBPS d/l speed (we pay for 900) but my macbook pro or ipjhone 11 only show around 200mbps when tested through sppedtest.net or fast.com

Is the google test number what I should expect on a device and if so how do I go about getting it?

Thank you!

Yeah got a nest wifi with 1 point and my ISP speeds are 400 down and home app shows those speeds from the modem to the router but when connected to the main WiFi or the mesh point I'm lucky if I get 250

Not sure if normal and a limitation of a mesh network(since connection is being shared between the router and mesh access point) or if this is a problem

Considering returning it if I can't get the speeds I was getting with my single R7000 router prior

Also the speeds I'm getting via Lan cable from the router to my laptop are about half I was getting prior also

Jeff
Community Specialist
Community Specialist

Hey, itsdannydoyle and fidorulz.

Sorry for the issues you're having with your network speeds. This is actually part of an issue that we're working on internally right now. We actually have another active discussion going on where people are sharing their experiences and updates. I'm going to merge this thread into that conversation so we can keep all info together.

Thanks.

psatpute
Community Member

I have seen quite a a few questions flying around this issue but not really answer from the Support team.

I have a mesh of 3 Google Wifi, and they are placed close to each other. My Virgin Media connection gives my 600Mbps.

And when I run a speed test on Google Home it does indeed shows me Blazing fast speed of 600Mbps. But when I run a Speed  Test using Google or Ookla it just reports speed in range of 60 -70 Mbps.

I have confirmed that the devices are on the Network Band of 5 GHz

Product Detail :  Google Mesh Wi-Fi Router Whole Home System

Connectivity technologyWi-Fi
BrandGoogle
Control methodApp
Frequency band classDual-Band
Operating SystemChrome OS
Wireless Type5 GHz Radio Frequency, 2.4 GHz Radio Frequency
Security protocolWPA2-PSK

I have created a mesh of 3 Google Wifi

A lot of possibilities here, first off:

The speed that your router is testing is the hardwired speed between your google router and your ISP modem, so it should be the highest speed you will see, as it is at the start of the chain, where as your laptop would be at the end of the chain and would be slower.  saying this 60 vs 600 is quite a large difference of course.  How congested is your network? how old is your laptop and its wireless card? are you able to get higher wireless speeds on different networks?  Is your 5GHZ signal strong enough (5ghz has a much shorter range than 2.4 ghz).  

 

Thanks for prompt reply.

Yes I don't expect the same speed as the router, but 60 is a huge degradation.

My network is not that congested just a family of 3. 

I have tested this on my company High spec Windows Laptop Core i7 8th Gen and also on Macbook pro and Desktop. I am pretty sure it is nothing to do with the specs of my machine.

A test in Google Home App on the all three point shows green- good signal.

Jeff
Community Specialist
Community Specialist

Hey, all. 

Sorry for the speed issues you're all experiencing. I imagine you're all frustrated with that. We actually have seen quite a few people experiencing the same issues, and we have a big discussion going on that. I'm going to go ahead and move these messages into that thread to keep everything all together.

Thanks.