01-09-2024 05:46 AM
Hi! I have a friend who is experiencing this issue:
Even though she has a Google Wifi, it's saying that its "Nest Wifi"
I even went to her house just to set it up myself and it still has the same error.
I did a factory reset to see what happens, but still nope.
I reinstalled Google Home App, created a new home, and even used different phones.
I later had a call from a friend about their Nest Pro having the same issue, is this a new issue perhaps?
I've been trying to search up the error message but there's nothing.
01-23-2024 11:34 AM
Hi Michiru,
Apologies for the inconvenience ― let's get this sorted out.
A few questions: is your friend using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up the network (iOS or Android)? Also, do they have the Internet from your modem?
Give these steps a try:
Let us know how it goes.
Best,
Dan