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Your Nest Wifi Setup Failed

Michiru
Community Member

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Hi! I have a friend who is experiencing this issue:

Even though she has a Google Wifi, it's saying that its "Nest Wifi"

I even went to her house just to set it up myself and it still has the same error.

I did a factory reset to see what happens, but still nope.

I reinstalled Google Home App, created a new home, and even used different phones.

 

I later had a call from a friend about their Nest Pro having the same issue, is this a new issue perhaps?

I've been trying to search up the error message but there's nothing.

 

1 REPLY 1

Dan_A
Community Specialist
Community Specialist

Hi Michiru,

 

Apologies for the inconvenience ― let's get this sorted out.

 

A few questions: is your friend using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up the network (iOS or Android)? Also, do they have the Internet from your modem?

 

Give these steps a try:

 

  1. Inspect the bottom of your main point for the setup network and setup code.
  2. Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
  3. If already connected, I need you to forget that network and reconnect back.
  4. If not yet, you can connect to it and use the setup code as the password.
  5. Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
  6. Reinstall your Google Home app.
  7. Attempt setup.
  8. Try another phone.
  9. If the issue persists, factory reset your device.

 

Let us know how it goes.

 

Best,

Dan