can’t connect ant apple products after Nest install

[Sparkerart]

We recently upgraded our home Wi-Fi. I needed to reinstall my Google Wi-Fi nest system after that. I successfully did that, and now none of our Apple products - 2 iPhones and 2 iPads -  will connect to Wi-Fi. They connect for a second and then disconnect. Other items in the house connect fine. I have rebooted the router, did a forget this network on all the Apple products and reconnected, turned off private Wi-Fi address and nothing has worked.

[virnab]

Hi Sparkerart,

Thanks for reaching out to our community.

I understand that after upgrading your home WiFi to a Nest Wifi system, your four Apple devices are briefly connecting and then immediately dropping the signal, even though all other devices in your house are stable. I appreciate the troubleshooting efforts you’ve already made. Since the problem persists, let’s move forward to find a solution!

To get started, please provide some more information by answering the following questions:

• Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.
• Do you use a modem and router combo from your internet service provider?
• Are you getting any error codes or messages on your Apple devices or in the Google Home app when the connection drops?
• What is the color of the light on the primary Nest Wifi point? Does the LED continuously switch between orange and teal (or white)?
• How far are the affected Apple devices from the primary WiFi point?
• Is there an Ethernet switch (or a separate third-party router) connected to your network?
• How far are your Nest WiFi points from each other?
• Is the operating system on your Apple devices (iOS/iPadOS) fully updated?

Please keep me posted with these details so we can work toward a fix."

Best regards,

Virna

[Sparkerart]

Thank you for your reply. After much research, I finally found out that in many cases if you install a nest system, it then is fighting with your wifi which causes everything to disconnect. Eventually all of our electronics were affected, not just the apple devices. None of them would connect until we disconnected nest. We have sadly had to disconnect the nest system permanently as a result. Apparently there is some sort of bridge mode that you can put your wifi in to allow nest to be the main router, but that's all above my skill level.

[virnab · Accepted solution]

Hi Sparkerart,

Thank you for your kind response letting me know a little bit more about what you are experiencing with your home network and the Nest Wifi system.

In your case, I don’t recommend enabling “Bridge mode” on the Nest Wifi router because you are using additional Wifi points. The Nest Wifi router (or primary Google Wifi point) needs to perform special functions to control settings and communication within the Wi-Fi network. If it’s in bridge mode, you will lose some of Google Wifi’s functionality:

• Priority device will be unavailable
• DNS can’t be edited
• WAN settings can’t be edited
• Guest Wi-Fi
• Wi-Fi speed results in Network check. (But downloading and uploading results will still work.)
• Philips Hue pairing and controls in the Google Home app

However, you can enable bridge mode on your ISP-provided modem/router, by following these steps:

1. Connect a computer directly to the router with an Ethernet cable.
2. Log into the router or modem and router combo, then find its settings to enable bridge mode.
3. To access the router’s settings, open an internet browser, then enter the router’s IP address in the address bar. IP addresses might vary depending on the device. Many ISPs and manufacturers provide instructions on how to do this.

To learn more about this topic you can refer to this Google Help Center article: Bridge mode .

Feel free to keep us posted if you have more questions or need further assistance on Google Nest devices.

Best regards,

Virna