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can't connect to a mesh router which has a nine character setup code

bbneo
Community Member

I cannot connect up to my mesh router from the home app on my phone. The home app wants an 8 character setup code, but my router has a 9 character setup code .   

What can I do?

1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert
2 REPLIES 2

olavrb
Platinum Product Expert
Platinum Product Expert

See following post for how to get around that Google Home app bug:


I don't work for Google.

bbneo
Community Member

What finally worked was recognizing that I had 2 profiles and when I switched to the second one it didn't have a problem scanning the QR code...

But too late.  I've moved on now from the Google mesh to Orbi.