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google nest cant create wifi network

annaholm
Community Member

I’ve had the nest wifi router since August last year, and I’ve never had router-related wifi issues until today. I just moved and when trying to set up my wifi this morning, the Google Home app keeps telling me “Request failed. Try again later” following “Creating your wifi network.” So the router is connected and the phone can connect to it, but it seems the router can’t create an actual network? I’m very confused…

I’ve done a factory reset 3 times, I’ve unplugged both the power and ethernet cable (from the wall and the router) The google home app and the router are both fully updated. I love an apartment with no access to a modem. 

Im not trying to create a group or a mesh or whatever. It’s just the one router…

What can I do? I’m a university student, and I NEED the wifi to work!

5 REPLIES 5

Juzdu
Silver Product Expert
Silver Product Expert

Give Nest Wifi support a try, see if they can help: https://support.google.com/googlenest/gethelp

Jeff
Community Specialist
Community Specialist

Hi, annaholm.
I just wanted to jump in real fast to see if you saw Juzdu's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hey, annaholm.

I'm checking in to see if you still needed some help here. If you still need some input, just let us know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks