mesh network slow and need to restart

[mmahesh14]

have to restart the devices every day.

[Dteam]

Having the same issues that I have to restart my WiFi point every other days. I purchased mine in Feb 2021. I am now looking at going back to Netgear router and wasted over $400.

[mmahesh14]

Totally agree.. waste of $400. Still looking which one to buy. No going back to google

[AbigailF]

Hey folks,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[Dteam]

My Google WIFI is connected directly to my Fiber modem. I have MetroNet. The other two Google WiFi hub is only in the other room and they have the weak signal or drop signal all the time. Yes, I have factory reset and had to re-established my network. Yes, I have purchased a Philip hue plug so I can periodically restart the Google WiFi, which I should have to do in order to have my home network working properly with Google WiFi devices.

[Jhonleanmel]

Hi Dteam,

Have you had the chance to try the steps above other than factory reset your network?

Best,

Mel

[Dteam]

No, I am not going to change my SSID and password to not have special characters. If this is how Google NEST WIFI need to work properly, then it is the WORST Security features and I will want something else for my network. All the others are set according to the Google device.

[AbigailF]

Hello Dteam,

Totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try! We'll wait for your update.

Regards,
Abi

[AbigailF]

Hey Dteam,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel