nest wifi set up not working. router connecred to modem WAN .. set up just goes round in circles and

[Chilli]

router connected to WAN on modem .. set up just goes round in a loop .. and asks to turn modem on and off ..

[olavrb]

What ISP, modem (brand and model), and WAN type?

[Chilli]

Telstra

Telstra Modem .. lattest one

ADSL 2

WAN type .. Not sure i hust have the nest plugged into the WaN port on the modem

[olavrb]

This is too little information for me to provide any useful reply.

If I were you, I'd ask your ISP how to add a 3rd party router that:

• Supports following WAN types: https://support.google.com/googlenest/answer/6246630?hl=en 
• Does not support VLAN tags, except some very few: https://support.google.com/googlenest/answer/9798157?hl=en

If your ISP requires the use of VLAN tags, you can do the following:

• https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem

If your Telstra modem also works as a router, put it in bridge mode, sometimes referred to as bypass mode, to avoid double NAT. More on that:

• https://dongknows.com/double-nat-vs-single-nat/

[Chilli]

Hi thanks for this, all far beyond me as i understand it meant to be plug and play as such. Its impossible these days to contact Telstra for any information.

Ill try return the product for a refund i think. 

As the most common Telstra modem surely this should just work.

Thanks for you efforts

[Chilli]

Telstra Gen 2 Modem

[Chilli]

no not resolved

[Mel7]

I’m in the same boat, guessing JB HiFi who sold it to me won’t take it back as it is open, so much for the plug and play

[Jeff]

Hey everyone,

It's been a little while since we had any input here. I wanted to jump in real fast and see if you were still having troubles with the Telstra setup. Have you spoken with the ISP any more or learned anything new through troubleshooting? If you're still having trouble, let me know and I'll be happy to help.

Thanks,
Jeff

[Mel7]

I have not spoken with my ISP as I haven’t had the time to sit on hold lol but out Google Nest is still very much an expensive piece of decor at the moment

[Jeff]

Hey Mel7,

I can see how it would be frustrating to have the device there and not working for you. When you do get a chance to connect with the ISP, I'll be happy to pick things back up with you on this.

Thanks,
Jeff

[EmersonB]

Hello folks,

@Chilli and @Mel7 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Wifi? Were you able to read the information and suggested steps above? In case you have an update, you know where to find us.

I appreciate your help, olavrb and Jeff.

Regards,

Emerson

[Chilli]

still no luck everyone points at everyone else. Rather a waste of time and money

[AbigailF]

Hey Chilli,
 

To confirm, were you able to contact your Internet service provider? If yes, could you let us know the steps you did with them? We'll wait for your update.

Thanks,
Abi

[AbigailF]

Hello again Chilli,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[Mel7]

I have still had no luck, I’m off work on Friday and will try calling Telstra then to see if it’s them or me

[AbigailF]

Hi Mel7,

Thanks for the update. We'll keep this thread open for a few days so you can reply to this thread.

Regards,
Abi

[AbigailF]

Hey Mel7,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Thanks, 
Abi

[AbigailF]

Hello again Mel7,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Cheers,
Abi

[Mel7]

Thanks for that, I’ve still had no luck and am struggling to find the time to sit on hold with my ISP. I can repost if I ever get the enthusiasm back for this product. It’s not doing what it was sold to me as it would do, easy, no complications, will just connect to my Telstra and happy days. I specifically said I was not good with IT and did not have time to much around. May as well have burnt $250

[AbigailF]

Hi Mel7,

We're sad to see you go. If ever you change your mind with troubleshooting, we're here to help.

Best,
Abi

[AbigailF]

Hello Mel7,

It's me again. Just checking in if you still have any other questions or clarifications. We'll be happy to help out.

Regards,
Abi

[AbigailF]

Hey Mel7,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi