05-02-2023 04:53 PM
I recently purchased 2 additional Google Locks with Nest Connects. I had no issue using the one we currently have for over a year but when I attempted to connect the additional Nest Connects they refused to turn green signifying that they are not in range. They recognize the other Google Nest Connect but continue to say they are out of range. I have them on the same wifi and even if I place them directly next to the wifi router or other Google Nest Connect they continue to show Yellow instead of Green when I run the test (hold button down and wait for flashing blue to turn green). Not sure what else I can try. I've restarted my Phone but that didn't work either.
05-07-2023 05:53 PM
Hi Mkhan,
Thanks for taking some steps beforehand, these are of great help! Let’s get this sorted — a few questions: how far is your Connect from the router? Were there any changes to your Wi-Fi network? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
05-10-2023 05:54 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
05-12-2023 10:01 AM
Hello folks,
Thanks for the help here, JT.
@Mkhan, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Regards,
Mark