6 digit code not there

[Anneliesehenley]

There is no 6 digit code to connect my Yale lock. I tried all the different numbers on the back, but there is no 6 digit code like the instructions show. Help!

[mejiacruz]

Hi @Anneliesehenley,

It seems you're encountering difficulties setting up your Yale lock due to the absence of a 6-digit code as mentioned in the instructions. This can be frustrating, but let's work through it.

Before we proceed, I'd like to ask: When you tried entering the 6-digit number at the top of the battery compartment, and the one above the serial number (11-character alphanumeric), did you see any error messages or unusual behavior?

I look forward to assisting you.

Best regards,

Josh

[SirYang]

I am also having this issue, there is no sticker on my lock. I have the box and all instruction documents but I can't find that sticker anywhere and no code anywhere either.

[mejiacruz]

Hi @SirYang,

I'm really sorry that you are having this type of situation with your Yale Lock. I’ll need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. Please let me know once you’re done.

All the best,

Josh