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App freezing

Dizzle
Community Member

Having issues connecting a new device. I go through the steps. Then when it goes to connect to another nest device to connect to the wifi system, it will freeze the app after 8 or 10 seconds. The wifi system is a nest system as well and functioning. 

 

5 REPLIES 5

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Dizzle
Community Member

Still having issues. Ive factory reset all the devices and it still freezes the app. I get through to the point where it says its connecting but them bam… everything freezes after about 7 seconds. I then have to restart my app. 

When i first had this issue i removed my nest app completely and removed all devices then started adding back in.

is it possible that some of these devices are still tied to another owner and thats why it wont connect?

GarrettDS
Community Specialist
Community Specialist

Hey there Dizzle, 

I'm so sorry to hear that you're still having issues with this. 

 

Have you tried uninstalling and reinstalling the app?

 

I look forward to your response. 

Best regards, 
Garrett DS

Dizzle
Community Member

Yes, when the issue first started i removed all devices, deleted the app, reinstalled and started from scratch. 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

If you're still having issues with this after uninstalling and reinstalling the app, I would suggest sending feedback to our engineering team through this link so that they can investigate this. 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS