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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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What timezone is my nest x yale lock?

Hi, I have a nest x yale lock on a vacation house, so I set up codes for each guest week, with a start date and time.I'm now living in a different time zone to the house, so which time zone is the code active for? E.g. is 2pm on the nest app 2pm acco...

Corollala by • Community Member
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Resolved! I'm done with Google Nest Poor Service

My account (5 years) can't be switched to the new system...who knows why. So I log out, and can't login again. No password reset emails are ever received. So I then attempt to set up a new account and now my devices are linked to the old account whic...

My Nest/Yale Lock has disappeared from my nest app HELP

Hello , I am using the nest app for my Yale/nest locks , one of my locks went offline , so I googled the solution and it said to remove the nest connect , rest to factory settings , and add again to my nest account . Now my locks have disappeared fro...

ConnieH by • Community Member
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Lock Physical Status Not SYnching With App

Just installed a Nest Yale Lock and everything went fine in the installation and the connection to the wi-fi and the app. The problem is that when I manually lock the deadbolt with the thumb turn inside it rarely shows as locked in the app. It's not ...

Kalamunda by • Community Member
  • 193 Views
  • 1 replies
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Need help with Nest Secure $200 promotion.

I am reaching out here in a last ditch effort to see if there is any one who can help or get me into contact with some one that can help me get the $200 credit offered because as was stated in another resent post, google customer service is everythin...

Nest Secure Compensation

So I inadvertantly missed the deadline for the $200 compensation for the Secure deactivation. My fault, sure. Contacted customer service less than 24hrs after the deadline asking if an extension was possible and was immediately denied. The $200 offer...

RDM3 by • Community Member
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  • 0 replies
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Nest Yale Lock passcode doesn’t work

We have installed the Nest Yale Lock with 2 different locks and have had the same problems. Install and setup is great. Master code works great to unlock. No issues. We go to connect to Nest app and now none of the passcodes will work. We did a facto...

Google Customer Service is Horrible

Here is a final transcript of my communication with support. It appears to get in touch with a manager is like having to punch your way through guards at fort knox. Thier smart remarks are not appreciated. I have nest all over my home and have paid t...

Jtwo by • Community Member
  • 291 Views
  • 1 replies
  • 1 kudos
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