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Update for Nest x Yale Lock and Nest Detect Users that use Nest Hub Max as a Ran... Read more

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Forum Posts

Nest Guard notification

Is there a way to have a push notification when the Nest Guard senses motion before it sounds the alarm?Would be nice to determine if the alarm is actually needed before it starts blaring.

niborg by Community Member
  • 50 Views
  • 8 replies
  • 0 kudos

Resolved! Key pad responsiveness

Have been using the lock for over 3 years. Lately, the key pad is unresponsive during some part of the day (mostly mid to late afternoon). Still able to lock/unlock using IOS app when keypad is not functioning.

HariH by Community Member
  • 84 Views
  • 9 replies
  • 0 kudos

Nest Guard offline

My nest guard went offline couple days ago and I cannot reconnect it. I tried every possible thing including factory reset and stuff like that. I removed it from my account reset it to factory settings and try to add it again. Problem pops up during ...

Mkiecka by Community Member
  • 167 Views
  • 15 replies
  • 2 kudos

Resolved! Nest Guard keeps going offline

My Nest Guard keeps going offline. When I restart pressing and holding the 5 key, it goes back online for a couple of hours, and then goes back offline. I assume this is associated with the message we received about the Hub Max update, but I tried to...

andreaalu by Community Member
  • 140 Views
  • 8 replies
  • 0 kudos

Can't Control Nest Lock from Google Home

Installed by Nest Yale Lock. It is connected and works without any problems when using the Nest app. I went to Google Home and added the Nest Yale lock. For some reason Google Home named the lock "Custom" even though it is named "Pool House Lock" in ...

bobwieder by Community Member
  • 78 Views
  • 7 replies
  • 0 kudos

Nest Yale lock won't switch presence sensing

Nest Yale lock won't switch presence sensing to home or away when enabled in Google Home presence sensing for locking/unlocking. Both my wife and I phones location presence sensing are set to off in Google home and presence sensing settings is also s...

Yepi by Community Member
  • 57 Views
  • 4 replies
  • 0 kudos

Resolved! Wireless google doorbell

We have a wireless google home doorbell through ADT. We would love to have it chime inside the house so we can hear it. Can I purchase a google speaker & hook it up that way to chime in the house? Thank you for your help!

LtothaC by Community Member
  • 122 Views
  • 7 replies
  • 0 kudos

Nest Guard cell service

My Nest Guard, which has an active cell backup plan, is saying no cell backup. My account is up to date. How can I fix this?

Resolved! Lock disconnected last night

I installed my Yale lock last night. I had some issues connecting to the internet due to my Nest Hub Max being on another WiFi signal. Once I corrected that, I was able to connect the Yale lock to my Nest account and WiFi. Around 9:30 pm, I received ...

bradd by Community Member
  • 115 Views
  • 5 replies
  • 0 kudos

Nest Connect Setup Errors NA016

I can't connect my Nest Connect using the Google Nest App. I receive the same error each time, "The app is having trouble connecting to the assisting Nest product. Make sure you're close to it, that it's online, and your phone is connected to the sam...

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Zach3 by Community Member
  • 120 Views
  • 6 replies
  • 0 kudos