Hi @Desbabe,
I understand how frustrating it must be to encounter the T009 error while trying to connect your Nest Lock. Let's work together to resolve this.
To get started, could you please tell me a bit more about your setup?
- Nest Lock Model: Which specific Nest Lock model do you have?
- Nest Connect or Nest Guard: Are you using a Nest Connect or Nest Guard as a Wi-Fi bridge for the lock?
- Previous Attempts: Have you tried any specific troubleshooting steps from the Nest Community forums or Google Support articles you might have found?
Understanding these details will help me provide more tailored advice. In the meantime, I can suggest a few general troubleshooting steps:
- Check Wi-Fi Connection: Ensure a strong and stable Wi-Fi connection for both the Nest Lock and the Nest Connect or Nest Guard.
- Restart Devices: Try restarting your Nest Lock, Nest Connect/Nest Guard, and your router to refresh the network connection.
- Remove Lock from Account and Re-add: As a last resort, you can try removing the lock from your Nest account and then adding it back.
I'm here to help you get your Nest Lock connected and working properly. Let's work through this together.
Regards,
Mario.
