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Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Cant add nest connect through nest app

Bought a new house with a yale lock, connect, and two protect detectors. I've reset everything but cannot get the connect to connect for the lock. I'm trying to add the connect through the nest app but keep getting the error Code NA022. I cannot seem...

Fabfive by Community Member
  • 1 replies
  • 0 kudos

Yale Lock Replace Batter

I keep getting low battery alerts after replacing the batteries (AA alkaline). Just installed new ones two days ago, and received yet another low battery alert. I enter the house thru the garage and only open this door to retrieve mail, so it is not ...

cbobash1 by Community Member
  • 1 replies
  • 0 kudos

My Nest x Yale lock goes offline everyday at the same time

Hello, I recently had to replace my entire Nest Security system (as we all have dealt with or are dealing with). This included purchasing a new Nest Connect so that my existing Nest x Yale lock would continue to work. Spoiler: it doesn’t function pro...

Jenknee80 by Community Member
  • 9 replies
  • 1 kudos

Google is not taking care of Nest Secure Customers in Canada

Is anyone else having trouble getting Google to resolve the issue of the shutdown of Nest Secure? All I need at minimum is my door lock to keep working. The offer they sent me only works in the US.I have contacted support but they don't seem to under...

sthomson by Community Member
  • 0 replies
  • 0 kudos

Nest x Yale Lock Won't Display on Google Home App

Just purchased and installed Nest x Yale lock with Nest Connect. Works fine in the Nest App. Cannot get the lock to display as a device on my Google Home App though. I've un-installed and re-installed both Nest and Google Home Apps.

BRIEL by Community Member
  • 3 replies
  • 0 kudos

Nest secure purchased through T-Mobile with cellular backup

Hello I am curious if anyone else purchased the NestSecure with cellular backup and nest aware when they were running the promotion back in 2017?l'd like to not loose my nest aware portion but not sure how they will handle this on the account since c...

Resolved! Set up door

How do I set up the door lock on my phone so I can lock and unlock my door How do I put the control door icon on my phone screen

1142 by Community Member
  • 1 replies
  • 0 kudos

Moving to ADT wasn't as painful as I thought

I had the complete Nest security setup, so I was frustrated when Google decided to kill Nest Secure. I opted for the free ADT hub. When it arrived it only came with 2 window/door sensors and a motion detector. Not a bad start, but I had to buy 17 add...

z06maniac by Community Member
  • 1 replies
  • 0 kudos

Nest Guard - Can no longer update wifi settings.

So the other day I tried to add a new Nest Detect for a door due to a reno. Could not get Nest Guard to connect during the Detect set up process. Went through 2 levels of tech support for over 2 hours, with no resolution. Nest Guard is connected to m...

VTXRider by Community Member
  • 4 replies
  • 0 kudos

Monthly Charge

If I have paid in advance for the year for my nest aware and it goes offline next month is google going to refund my annual subscription fees?

jammo23 by Community Member
  • 4 replies
  • 0 kudos
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